Located in the Sue Shaffer Learning Commons & Library is the student-facing IT help desk. The desk is staffed by a professional information technologist. They are available to assist students with a number of technological problems from installing educational software to single sign-on (SSO) issues.
UCC Student Tech Help Desk
Macy Thoms, Student Media Technician
The UCC Student Tech Help Desk can provide the following support for students:
The UCC Student Tech Help Desk is geared towards serving UCC students. UCC faculty/staff, including student workers, should reach out to BlackBeltHelp (541-440-7808 ext. 6) and/or their home departments for assistance unless it relates to the use of Sue Shaffer Learning Commons & Library resources.
The UCC Student Tech Help Desk is geared towards serving UCC students and does not provide assistance to public patrons unless it relates to the use of Sue Shaffer Learning Commons & Library resources.
The UCC Library Tech Help Desk cannot perform hardware repairs/upgrades or install operating systems/software other than required software for educational purposes on student-owned devices. If a device is having hardware issues, students should refer to the manufacturer or a repair facility.
The UCC Library Tech Help Desk can offer guidance to students on how to install personal software on personal computers and/or other tech devices, but are unable to do so for them.
To access your student account (STUDENTS) for the first time, you can complete the New Student Orientation online at https://umpqua.instructure.com/courses/3433441. If you would rather complete the New Student Orientation in-person, click here and fill out the New Student Orientation Registration form.
If you encounter any issues, please call 541-440-4711 during UCC Student Tech Help hours and 541-440-7808 ext. 7 outside of UCC Student Tech Help hours.
Note: Completing the online New Student Orientation with a computer or iPad/tablet will be a better experience. You will also need a working cell phone. You are welcome to use a computer in the UCC Library if you need to.
Your password will expire every 120 days. Follow the below steps to reset your password:
1. Go to reset.umpqua.edu to update your password.
2. Enter your UCC student email: 800XXXXXX@umpqua.edu:
3. Use the code to reset your password within 15 minutes.
4. Minimum password requirements:
After you reset your password, you will utilize the new password to login into your student account. The Self-Service login will be just your 800XXXXXX with the same password.
If you encounter any issues, please call 541-440-4711 during UCC Student Tech Help hours and 541-440-7808 ext. 7 outside of UCC Student Tech Help hours.
The Self-Service (ellucian) log in will only be your 800XXXXXX number with same password you use at Microsoft login screen.
If you are having issues logging in, do not use the Forgot Username or Password? links. Go to reset.umpqua.edu if you forgot or need to update your password (passwords do expire every 120 days).
If you encounter any issues, please call 541-440-4711 during UCC Student Tech Help hours and 541-440-7808 ext. 7 outside of UCC Student Tech Help hours.
The Sue Shaffer Learning Commons and Library is located at 1140 Umpqua College Rd., Roseburg, OR 97470. The primary entrance is located on the side of the building facing away from the parking lot.
Directions to the Sue Shaffer Learning Commons and Library:
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Umpqua Community College Library, 1140 Umpqua College Rd., Roseburg, OR 97470, 541-440-4640
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