Sue Shaffer Learning Commons and Library: Guides: UCC Student Tech Help: Home

Email Me

Contact:

1140 Umpqua College Road
Roseburg, OR 97470

(541) 440-4711

The UCC Student Tech Help Desk is the go-to resource for student technology support. We are available to help with technological problems from account issues to educational software.

UCC Student Tech Help Desk

studenttechhelp@umpqua.edu
(541) 440-4711

Macy Thoms, Student Media Technician

Students

The UCC Student Tech Help Desk can provide the following support for students:

Evaluate problems with student-owned devices (computers, phones, etc.) and make general recommendations
Resolve issues with laptops checked out through the Sue Shaffer Learning Commons & Library
Update phone numbers for multifactor authentication (MFA)/reset MFA methods
Required educational software
Single sign-on (SSO) issues
Reset passwords
Lab computers

Faculty/Staff

The UCC Student Tech Help Desk is geared towards serving UCC students. UCC faculty/staff, including student workers, should reach out to BlackBeltHelp (541-440-7808 ext. 6) and/or their home departments for assistance unless it relates to the use of Sue Shaffer Learning Commons & Library resources.

Community Users

The UCC Student Tech Help Desk is geared towards serving UCC students and does not provide assistance to public patrons unless it relates to the use of Sue Shaffer Learning Commons & Library resources.

Limitations and Restrictions

The UCC Student Tech Help Desk cannot perform hardware repairs/upgrades or install operating systems/software other than required software for educational purposes on student-owned devices. If a device is having hardware issues, students should refer to the manufacturer or a repair facility.

The UCC Student Tech Help Desk can offer guidance to students on how to install personal software on personal computers and/or other tech devices, but are unable to do so for them.

FAQs

To access your UCC resources (Student Email, Canvas, and Self-Service), you first need to log in to your student portal. Follow the below steps to do so:

From umpqua.edu click STUDENTS at the top of the page (you will need to click the hamburger button () and select Student Login if you are using an iPad/tablet).
Click the Login button at the Student Login page.
Use your UCC student email (800XXXXXX@umpua.edu) at the Microsoft login screen.
Enter your UCC password.
Use the Microsoft Authenticator app on your phone or enter the security code sent via text message to authenticate your login.

If you encounter any issues, please call 541-440-4711 during UCC Student Tech Help hours or 541-440-7808 ext. 7 outside of UCC Student Tech Help hours.

Your password will expire every 120 days. Follow the below steps to reset your password:

Go to reset.umpqua.edu to update your password.
Enter your UCC student email (800XXXXXX@umpqua.edu):
- A 6-digit code will be emailed to your personal email account (the code may get sent to junk).
Use the code to reset your password within 15 minutes.
Minimum password requirements:
- Cannot contain personal identifiable information or a familiar phrase.
- Must contain at least one uppercase letter and one lowercase letter.
- Must contain at least one number.
- Must be at least 8 characters.

After your password is reset, you will utilize the new password to log in to your UCC student account. The Self-Service log in will be just your 800XXXXXX with the same password.

If you encounter any issues, please call 541-440-4711 during UCC Student Tech Help hours or 541-440-7808 ext. 7 outside of UCC Student Tech Help hours.

The Self-Service (ellucian) log in will only be your 800XXXXXX number with same password you use at Microsoft login screen.

If you are having issues logging in, do not use the Forgot Username or Password? links. Go to reset.umpqua.edu if you forgot or need to update your password (passwords do expire every 120 days).

If you encounter any issues, please call 541-440-4711 during UCC Student Tech Help hours or 541-440-7808 ext. 7 outside of UCC Student Tech Help hours.

To access your UCC student account for the first time and explore UCCs resources, complete the New Student Orientation online. You can also click here to fill out the New Student Orientation Registration form if you would rather complete the New Student Orientation in-person.

If you encounter any issues, please call 541-440-4711 during UCC Student Tech Help hours or 541-440-7808 ext. 7 outside of UCC Student Tech Help hours.

Please contact the UCC Student Tech Help Desk at 541-440-4711 or use the Chat with us now! button during our regular hours to update your phone number for multifactor authentication (MFA)/get help with the Microsoft Authenticator app. You can also contact the UCC IT helpdesk by phone, 541-440-7808, or use IT Live Chat Help at the bottom of the page here after we are closed.

You can also email the Student Help Desk and we will get back to as soon as possible during regular hours. Please note that we will need to verify information by phone or with the Chat with us now! button before we can help with your Microsoft Authenticator app/update your phone number for MFA.