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T&L Center Library Tech Help Tutoring UCC Online FAQs
 

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Student Tech Help
Contact:
1140 Umpqua College Road
Roseburg, OR 97470
(541) 440-4711

About Us

Located in the Sue Shaffer Learning Commons & Library is the student-facing IT helpdesk. The desk is staffed by a professional information technologist. They are available to assist students with a number of technological problems from educational software to single-sign on issues.

UCC Library Tech Helpdesk

Macy Thoms, Student Media Technician

Students

The UCC Library Tech Help Desk can provide the following support for students: 

  • Evaluate problems with student-owned devices (computers, phones, etc.) and make general recommendations 
  • Issues with laptops checked out through the Sue Shaffer Learning Commons & Library 
  • Required educational software 
  • Single-sign on (SSO) Issues
  • Resetting passwords
  • Lab computers

Faculty/Staff

The UCC Library Tech Help Desk is geared towards serving UCC students. UCC faculty/staff should reach out to BlackBeltHelp (541-440-7808 ext. 6) and/or their home departments for assistance unless it relates to the use of Sue Shaffer Learning Commons & Library resources.

Community Users

The UCC Library Tech Help Desk is geared towards servicing UCC students and does not provide assistance to public patrons unless it relates to the use of UCC Library resources.

Limitations and Restrictions 

Multifactor Authentication (MFA)

The UCC Library Tech Help Desk cannot update phone numbers for multifactor authentication (MFA) or resolve issues with the Microsoft Authenticator app. Students will need to reach out to BlackBeltHelp (541-440-7808 ext. 7) to resolve MFA methods.

Hardware/Software

The UCC Library Tech Help Desk cannot perform hardware repairs/upgrades or install operating systems/software other than required software for educational purposes on student-owned devices. If a device is having hardware issues, students should refer to the manufacturer or a repair facility. 

The UCC Library Tech Help Desk can offer guidance to students on how to install personal software on personal computers and/or other tech devices, but are unable to do so for them.

FAQs

To access your student account (STUDENTS) for the first time, you can complete the New Student Orientation online at https://umpqua.instructure.com/courses/3433441. If you would rather complete the New Student Orientation in-person, click here and fill out the New Student Orientation Registration form.

Note: Completing the online New Student Orientation is easier with a computer and you will need a working cell phone. If you don't own a computer, you can complete the in-person version or use a computer in the UCC Library.

Your password will expire every 120 days. To reset your password, follow these steps:

1. Go to reset.umpqua.edu to update your password.

2. Enter your UCC student email: 800xxxxxx@umpqua.edu

  • A 6-digit code will be emailed to your personal email account (the code may get sent to junk).

3. Use the code to reset your password within 15 minutes.

4. Minimum password requirements

  • Must be at least 8 characters long.
  • Must contain upper and lower case characters.
  • Must contain at least one number.

After you reset your password, you will utilize the new password to sign into Student Self Service along with your 800 number (student ID) as the username.

If you encounter any issues, please call 541-440-4711 during UCC Library hours and 541-440-7808 ext. 7 outside of UCC Library hours.

If you are having trouble accessing your student account, you may be logged into your browser with your personal email. This can be resolved by opening a private window or creating a profile for your UCC account.

  • Google Chrome
    • Private (Incognito) window
      • Click the three vertical dots in the upper right corner of the screen.
      • Select the New Incognito window option (it will be the third option listed).
    • Creating a UCC profile:
      • Click the user icon symbol in the upper right corner of the screen.
      • Once the user icon is clicked, select Add in the Other profiles section.
      • Choose Continue without an account.
      • Name the profile and click done.
  • Microsoft Edge
    • Private (InPrivate) window:
      • Click the three dots in the upper right corner of the screen.
      • Select the New InPrivate window option (it will be the third option listed).
    • Creating a UCC profile:
      • Click the user icon symbol in the upper left corner of the screen.
      • Once the user icon is clicked, select Set up new personal profile.
      • A second tab will open. Click Use another account.
      • Use your UCC credentials for the account.

The Sue Shaffer Learning Commons and Library is located at 1140 Umpqua College Rd., Roseburg, OR 97470. The primary entrance is located on the side of the building facing away from the parking lot.

Directions to the Sue Shaffer Learning Commons and Library:

  • Take exit 129 from I-5.
  • If coming from the south, turn right at the stop sign, and left onto Umpqua College Road.
  • If coming from the north, turn left at the stop sign.
  • Travel East on Umpqua College Road for approximately one mile.
  • The college will be on the left side of the street, the Sue Shaffer Learning Commons and Library is located just after the fountain in front of the Del Blanchard Administration Building.

 

. Umpqua Community College Library, 1140 Umpqua College Rd., Roseburg, OR 97470, 541-440-4640
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